Refund Policy

DirectGro is committed to a fair, transparent experience for every member. This policy describes refunds for paid memberships, promotional services and value-added trade desk services.

Membership refunds

Premium membership purchases may be refunded within 7 days of the original transaction if no buyer leads, badge or featured placement benefits have been consumed. Pro-rated refunds are not offered after the cooling-off period.

Promotional services

Featured listing, banner and category-spotlight services are non-refundable once the campaign is live. Cancellations before campaign start are eligible for a full refund minus a 5% processing fee.

Direct transactions

DirectGro is a B2B discovery and trade-matching platform. We do not facilitate or hold payment for buyer-seller transactions. Disputes about products, payments or shipping must be resolved directly between buyer and seller; our trade desk can mediate on request.

How to request a refund

Email support@directgro.in from the registered account with your order ID. Our team processes refund requests within 7 business days.